Privacy Policy

Crafted Finishes is a premium plastering and heritage restoration studio based on the Sunshine Coast, Queensland, Australia. References to "we," "us," or "our" in this policy refer to Crafted Finishes, operated by Kevin.

For the purposes of this policy, "personal information" means any information about an identified or identifiable person. This includes information that can directly or indirectly identify you, such as your name, email address, or phone number.

We collect personal information that you voluntarily provide to us when you:

• Submit an enquiry through our contact form
• Request a quote or consultation
• Subscribe to our communications (if available)
• Interact with our website or services

The types of personal information we may collect include:

• Contact details: Your name, email address, phone number, and project address
• Project information: Details about your property and the services you are interested in
• Usage information: Information about how you interact with our website, including IP address, browser type, and pages visited

We use your personal information for the following purposes:

• To respond to your enquiries: To contact you regarding your project, provide quotes, and arrange consultations
• To provide our services: To deliver the plastering, restoration, and finishing services you have requested
• To improve our website: To analyse website usage and improve user experience
• To communicate with you: To send updates about your project or relevant information about our services
• To comply with legal obligations: To meet any applicable legal or regulatory requirements

Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how visitors use our site.

We use PostHog, an analytics platform, to understand how visitors interact with our website. PostHog may collect information such as:

• Pages you visit and how long you spend on them
• Your approximate location (city/country level)
• Device and browser information
• Interactions with forms and buttons

This data helps us improve our website and services. You can disable cookies in your browser settings, though this may affect some functionality of our website.

We do not sell or rent your personal information to third parties. We only share your information in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating our website and delivering our services (such as our web hosting provider, analytics providers, and communication tools)
• Legal requirements: We may disclose your information if required by law or to protect our rights, property, or safety
• With your consent: We may share information with other parties when you have given us explicit permission to do so

We take reasonable steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We use industry-standard security measures and regularly review our practices to ensure your data is protected.

While our website is hosted on international servers (including through Vercel and other cloud services), we ensure that all service providers we use maintain appropriate security standards and comply with applicable data protection laws.

We retain your personal information for 2 years from the date of your last interaction with us, unless you request that we delete it earlier. After this period, we will securely delete or anonymise your information.

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Objection: Object to our processing of your personal information
• Withdraw consent: Withdraw your consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

Our website may contain links to third-party websites (such as our Instagram profile or industry partners). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or how we handle your personal information, please contact us: